{"id":814,"date":"2026-09-05T02:44:31","date_gmt":"2026-09-05T02:44:31","guid":{"rendered":"https:\/\/sinolives.com\/?page_id=814"},"modified":"2026-09-05T02:56:39","modified_gmt":"2026-09-05T02:56:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/sinolives.com\/?page_id=814","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<style id=\"yuxi-global-style\">\n:root{--yx-ink:#10263b;--yx-jade:#9fc7b6;--yx-ivory:#f7f3ea;--yx-red:#b94b3d;--yx-bronze:#a77a3f;--yx-text:#25231f}\nbody{color:var(--yx-text);background:var(--yx-ivory);font-size:17px;line-height:1.65}\np{font-size:17px;line-height:1.72}\n#header{background:rgba(247,243,234,.96)!important;box-shadow:0 1px 0 rgba(16,38,59,.12);backdrop-filter:blur(12px)}\n#header [data-row=\"middle\"]{background:transparent!important}\n#header .menu li a{color:var(--yx-ink)!important;font-size:12px!important;font-weight:650!important;letter-spacing:.13em;text-transform:uppercase}\n#header .menu li 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Designed with intention.';font-size:14px}\n@media(max-width:760px){.yx-ops-grid,.woocommerce-account .u-columns{grid-template-columns:1fr}.yx-ops-hero{padding-top:52px}.yx-system-shell{padding:32px 16px 64px}.woocommerce form.login,.woocommerce form.register{padding:20px!important}}\n<\/style>\n<section class=\"yx-ops-hero\">\n<div class=\"yx-ops-kicker\">CUSTOMER CARE<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<p>Quick answers about YUXI products, orders, accounts, and care.<\/p>\n<\/section>\n<section class=\"yx-ops-content\">\n<h2>Orders and accounts<\/h2>\n<h3>Do I need an account to order?<\/h3>\n<p>No. Guest checkout remains available. Creating an account lets you review eligible order details and manage saved addresses more easily.<\/p>\n<h3>Where can I create an account?<\/h3>\n<p>Open <a href=\"\/?page_id=71\">Sign In \/ Register<\/a> and use the Register form. You may also create an account during checkout.<\/p>\n<h3>How do I track an order?<\/h3>\n<p>Use the tracking information in your shipping email or open the <a href=\"\/?pagename=order-tracking\">Order Tracking<\/a> page with your order details.<\/p>\n<h2>Products and care<\/h2>\n<h3>Will every piece look exactly the same?<\/h3>\n<p>Natural materials and crafted details can vary slightly in color, texture, pattern, and scale. These small differences are part of each piece\u2019s character.<\/p>\n<h3>How should I care for my piece?<\/h3>\n<p>Keep it dry, avoid perfume and household chemicals, wipe gently with a soft cloth, and store it away from direct sunlight and abrasive surfaces. Do not pull cords or tassels.<\/p>\n<h3>How are charms intended to be used?<\/h3>\n<p>Product descriptions show the intended use. Some charms are designed for bags or clothing; the lotus car charm is styled specifically for vehicle interiors. Keep hanging objects clear of controls and the driver\u2019s view.<\/p>\n<h2>Returns and support<\/h2>\n<h3>What is the return window?<\/h3>\n<p>Contact us within 30 days of delivery. Review <a href=\"\/?pagename=returns-exchanges\">Returns &amp; Exchanges<\/a> before sending an item.<\/p>\n<h3>Still need help?<\/h3>\n<p>Use the <a href=\"\/?page_id=598\">Contact page<\/a> and include the product name or order number when relevant.<\/p>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>CUSTOMER CARE Frequently Asked Questions Quick answers about YUXI products, orders, accounts, and care. Orders and accounts Do I need an account to order? No. Guest checkout remains available. Creating an account lets you review eligible order details and manage saved addresses more easily. Where can I create an account? Open Sign In \/ Register [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-814","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"_links":{"self":[{"href":"https:\/\/sinolives.com\/index.php?rest_route=\/wp\/v2\/pages\/814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinolives.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sinolives.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sinolives.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sinolives.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=814"}],"version-history":[{"count":1,"href":"https:\/\/sinolives.com\/index.php?rest_route=\/wp\/v2\/pages\/814\/revisions"}],"predecessor-version":[{"id":830,"href":"https:\/\/sinolives.com\/index.php?rest_route=\/wp\/v2\/pages\/814\/revisions\/830"}],"wp:attachment":[{"href":"https:\/\/sinolives.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}