Returns & Exchanges

CUSTOMER CARE

Returns & Exchanges

We want every YUXI piece to arrive as expected and feel right for the way you plan to wear or carry it.

30-day return window

Contact us within 30 days of delivery to request a return. Items must be unworn, unused, unaltered, and returned with their original packaging and included components.

Start a return

  1. Open the Contact page.
  2. Include your order number, the item you want to return, and the reason for the request.
  3. Wait for return instructions before sending the item.

Damaged, incorrect, or missing items

Contact us promptly after delivery and include clear photos of the item and packaging. We will review the order and provide the appropriate next step.

Refund timing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times may vary.

Exceptions

Items showing wear, damage after delivery, alteration, or missing components may not be eligible. Any product-specific final-sale status will be clearly shown before purchase.