Orders and accounts

Do I need an account to order?

No. Guest checkout remains available. Creating an account lets you review eligible order details and manage saved addresses more easily.

Where can I create an account?

Open Sign In / Register and use the Register form. You may also create an account during checkout.

How do I track an order?

Use the tracking information in your shipping email or open the Order Tracking page with your order details.

Products and care

Will every piece look exactly the same?

Natural materials and crafted details can vary slightly in color, texture, pattern, and scale. These small differences are part of each piece’s character.

How should I care for my piece?

Keep it dry, avoid perfume and household chemicals, wipe gently with a soft cloth, and store it away from direct sunlight and abrasive surfaces. Do not pull cords or tassels.

How are charms intended to be used?

Product descriptions show the intended use. Some charms are designed for bags or clothing; the lotus car charm is styled specifically for vehicle interiors. Keep hanging objects clear of controls and the driver’s view.

Returns and support

What is the return window?

Contact us within 30 days of delivery. Review Returns & Exchanges before sending an item.

Still need help?

Use the Contact page and include the product name or order number when relevant.